Privacy Policy
This Privacy Policy aims to explain how Gold Muscle Labs collects, stores, and processes your personal data and others that may be collected for statistical analysis purposes.
Gold Muscle Labs is committed to ensuring the privacy and protection of customer and visitor personal data, following all current legal and regulatory standards.
Gold Muscle Labs reserves the right to update and periodically change its Privacy and Cookies Policy to reflect any changes in how our customers’ personal data is processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed on Gold Muscle Labs, and it is advisable to check it periodically to review any updates or changes.
Guiding Principles
The main objective of this policy is to strengthen the relationship of trust and proximity between Gold Muscle Labs and its customers. It also aims to demonstrate transparency in the handling of collected data and inform all customers of their rights and how they can exercise them as data subjects.
Legal Basis
Gold Muscle Labs acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation, in all processes involving personal data processing.
According to the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, particularly by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.”
Data Protection
We use various measures to ensure the security of the information collected, the protection of personal data, and to prevent unauthorized use, alteration, or access, as well as unauthorized disclosure, loss, or destruction.
As the data subject, the customer has the right to know which data is collected and stored, as well as the right to modify it in the customer area and request its exportation or deletion.
Data Collected
- Customer Registration or Purchase: Upon registration or purchase on Gold Muscle Labs, the following data is collected: email, name, address, postal code, city, and phone number. The data collected through the customer’s purchase process will be processed automatically for order processing, such as shipping orders or issuing invoices.
- Contact Form: Gold Muscle Labs may also request personal data in contact forms, including name, email, and other information provided by the visitor.
- Browsing on the Website: Gold Muscle Labs does not store any personal or private information during website browsing, such as IP address or location.
Purpose of Data Collection
Personal data is collected and processed to achieve the following objectives:
- Service Provision:
- Shipping of orders.
- Order processing.
- Resolving issues such as cancellations, returns, or product refunds in accordance with the law.
- Customer support: answering questions about products, website functionality, or other customer inquiries.
- Direct Marketing (e.g., email marketing):
- To keep the customer updated on order statuses or new updates from Gold Muscle Labs, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about registered order processing.
- For marketing purposes, Gold Muscle Labs may consider and use certain data, such as viewed products, wishlist items, or abandoned cart contents.
Marketing communications are sent only with the customer’s prior consent.
Gold Muscle Labs strives to ensure that the information and data collected and used are adequate for the purposes described and do not infringe on the customer’s privacy.
When Do We Collect Data?
Data is collected when there is a customer registration, newsletter subscription, contact form submission, or order registration.
Your Rights and How to Exercise Them
The data subject has the right, at any time, to request access, rectification, objection, exportation, and/or deletion, as well as the right not to be subject to automated decisions.
The customer can exercise any of these rights by sending a request to the following email address: goldmusclelabs@gmail.com.
Data Retention
We keep your data due to specific requirements and practices inherent to Gold Muscle Labs and its industry, or until the customer requests its removal from the database.
The data subject may, at any time, request to access, rectify, or delete their personal data by sending an email to goldmusclelabs@gmail.com.
If the customer registers on Gold Muscle Labs, they can view, edit, or delete their personal information at any time in the customer area.
Upon request from the customer, Gold Muscle Labs may change certain customer data associated with registered orders.
Data Sharing
Gold Muscle Labs does not sell or share any personal data with third parties, except those necessary to operate the service. Personal data will not be used for any other purpose without the subject’s explicit consent.
Any third-party entity with whom customer data may be shared is obligated to use it exclusively to perform the proper functioning of its service on behalf of Gold Muscle Labs.
Cookies
Gold Muscle Labs uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather information about how they interact with the store’s website. The data collected is used for statistical purposes, service provision, and to improve the user experience.
Types of Cookies Used:
- Analytical Cookies: Used for creating and analyzing statistics to improve website functionality, without collecting personal information.
- Functional Cookies: Store user preferences regarding the site’s usage so that the site does not need to be reconfigured on each visit.
- Third-Party Cookies: These cookies are created by third-party services, such as Google, YouTube, Facebook, etc. They can be used to show advertisements related to actions taken on the website.
